SunPower News

Maxeon (previously SunPower) offers comprehensive 25-year product and power warranty  covering parts for all Maxeon (previously SunPower) components. The warranty guarantees panel production of at least 85-92% of their original output by the end of the term.

Freedom Solar Power is and has always been a separate entity from SunPower. We remain one of the strongest players in the solar sales, installation, and service industry, and are here to continue taking care of our customers and their solar energy needs, every step of the way.

Even though we don’t expect this news to impact our operations or our customers, we’re still saddened by it. SunPower has been a supplier to us for many years, and their Maxeon panels and Enphase inverter technology and equipment are considered among the best in the industry and have proven to be of the highest quality, standing up to our incredibly strict standards.

Freedom Solar’s workmanship warranty will remain in place for the 25-year lifetime of your solar panel system. 

For a period of time post-bankruptcy filing, it was unclear whether customers would have any warranty protection for their equipment. Very recently, however, we’ve been informed that the underlying manufacturers of most of our products — Maxeon, for the solar panels, and Enphase, for the inverters — will provide warranty support. Should you need service or to submit a warranty claim on your solar system, contact [email protected] and we will facilitate.

Finally, rest assured that both Maxeon panels and Enphase inverter technology and equipment are considered among the best in the industry and have proven to be of the highest quality, standing up to the test of time and degradation.

Due to ongoing bankruptcy proceedings, we anticipate that SunPower’s solar monitoring service and the mySunPower app may stop functioning at some point in the future if no third-party purchases this service through the ongoing SunPower bankruptcy proceedings. Freedom Solar has sent a letter to SunPower demanding that they cover their warranty and provide ongoing monitoring for our customers; unfortunately, however, we do not anticipate any positive resolution on these issues.

If you are concerned about losing monitoring access in the short-term, Enphase offers a monitoring platform and mobile app that can seamlessly integrate with your SunPower system. Right now there is a cost of $699 plus tax to install this on your system. We have looked into what other options are available in the marketplace for solar monitoring, and have found that the Enphase cost is the going rate for these types of products, and we are confident that Enphase is a high-quality product. Freedom Solar is not financially associated with EnPhase and does not benefit in any way from the sale of these products. 

Keep in mind that you don’t have to take action right away, if your solar is functioning properly. It is up to you if and when you decide to add Enphase or other monitoring. You might also want to consider whether you will add any backup batteries to your solar system in the future, as the Tesla app allows for solar output monitoring. The only thing it does not incorporate is solar panel-level monitoring.

Note that the Enphase monitoring will not talk directly to your battery storage system, meaning if you have a Tesla Powerwall, you will need to continue using the Tesla app for any battery management needs and the Enphase app for your solar energy monitoring. If you have non-Enphase batteries, you can keep informed of their options at enphase.com/support/sunpower.

If you would like to learn more about connecting your system to Enphase monitoring, email [email protected], call 510-945-6752, or read their FAQs at https://enphase.com/support/sunpower/system-owners.

Freedom Solar will keep its customers updated as it becomes aware of developments with the current SunPower monitoring service.

Unfortunately, to our knowledge, there is no manufacturer’s warranty coverage for SolarBridge (or Gen 3) inverters.

In 2018, Enphase acquired the assets of SolarBridge Technologies from SunPower. Based on how the sale was structured, Enphase acquired the assets of SolarBridge, but not its liabilities (including its customer warranty obligations).

Until its Chapter 11 bankruptcy filing, SunPower provided a warranty for this product. Following the bankruptcy filing, Enphase has told us that it will honor product warranties for products it manufactured, but not for products manufactured by SolarBridge. We have advocated for our customers by asking Enphase to honor this warranty, but have thus far been unsuccessful.

We recommend that you reach out directly to Enphase directly at [email protected].

SolarBridge microinverters are no longer available for purchase, unfortunately. We can offer you two options:

1. Replace the non-working SolarBridge microinverters with Enphase microinverters.

• This will restore power to the affected panels.
• We’ll also install Enphase monitoring for the new microinverters, but any working SolarBridge inverters will stay on SunPower monitoring as long as it’s active. 

  2.) Replace all SolarBridge microinverters with Enphase microinverters.

• This eliminates future issues with failing SolarBridge units and avoids needing more replacements later.
• All panels would then run on Enphase monitoring.

Leaving the broken SolarBridge microinverters as-is will result in those panels not producing any power. For the best performance, we recommend replacing any failed units to ensure your system runs at full capacity.

No, we don’t expect them to be impacted. Enphase has announced publicly that they will honor the terms of the product warranty for Enphase microinverters used in SunPower solar systems. You can read more about this here.

If you purchased SunPower U-Series, manufactured by Waaree, your panels fall under theSunPower product and power warranty and Freedom Solar’s 25-year workmanship warranty. 

Your Freedom Solar workmanship warranty will continue to be honored, but, at this time, it appears that neither SunPower nor Waaree will honor the product and service warranties. We are continuing to look  into this for our customers.

No, you will not be impacted. We have been assured by REC that they will honor the warranty as the original equipment manufacturer.Your 25-year workmanship warranty from Freedom Solar will also continue to be honored.

Not at all. Mission Solar is unrelated to SunPower. Your 25-year workmanship warranty from Freedom Solar and 25-year product warranty from Mission Solar will continue to be honored.