Aerial photo of food center building with solar panels on roof

Solar Power FAQ

Find Frequently Asked Questions about solar panel installation, benefits, costs, durability and more below.

Still have questions?

We like hearing from you!

Why Go Solar

Can I Oversize The System And Sell Back For A Profit?

It depends on if your utility offers such a program – this is something our energy consultants can research for you.

Just Tell Me What The Damn Thing Costs!

At a very high level, we can tell you that most of our customers tend to finance their investment and can do so with no money out of pocket and a payment that is often below their energy savings from day one. Our cash customers typically see a payback in 5-12 years, and an IRR that exceeds what the general stock market has historically returned over the last 70 years.

How Much Do Solar Panels Cost?

This depends on your utility company, local jurisdictions, your existing electrical service, and the type of panels you choose. Our energy consultants will create a custom proposal for you that includes system size, design, costs, benefits, financing options, and the available federal, state and local incentives such as tax credits and rebates. We will walk you through the proposal during your appointment, which will take place at your home, at our solar design center, or virtually over the phone and online.

Do These Things Come With Batteries?

They do not. Off-grid or battery backup solutions are available and your energy consultant will be happy to go over those with you.

What Roof Material Is Best?

Standing seam metal is probably the best roof material, but we frequently work with composition shingle and have a lot of experience with clay tile.

Do You Have To Penetrate The Roof?

The only non-penetrating roof application is on a standing seam metal roof. On all others we use a very reliable roof flashing made especially for solar mounting systems.

Does It Have To Go On The Front Of My House?

In some cases, yes it does. This is simply based on what your available roof surfaces are.

Which Direction Is Best For Solar Panels To Face?

Solar panels are most productive when South facing given our location North of the equator. However, anything from due East to just past due West is a productive solar window.

 

How Is Solar Panel Efficiency Calculated?

A solar panel efficiency rating gives you a measure of how much sunlight a solar panel can convert into electricity. Efficiency for different manufacturers and types of panels range from about 12% to over 20%. SunPower is recognized as making the highest efficiency solar panels in the industry, producing 44% more power per panel, and 75% more energy per square foot over 25 years.

What are the advantages of Solar Energy?

Capturing sunlight and converting it to electricity is a clean, pollution-free, efficient, and affordable way to power your home or business. It can increase your home value and lower your electric bills. Best of all, going solar is more affordable than ever with tax credits, solar rebates, net metering programs, and flexible financing options.

Why Choose Freedom Solar

Why Should I Go With Freedom Solar Power?

Texas ownership, superior products, best warranty, outstanding customer service, and the most experience. But don’t take it from us – see what our customers have to say. We’re proud to be rated the #1 solar contractor in Texas.

What Solar Panels Do You Sell & Use?

There are a lot of options out there, and we have done a careful job to curate our solar panel offering. Our primary panel partner is SunPower, a US-based company with the most efficient solar panel in the world.

What Kind Of Warranty Comes With The Array?

25 years bumper to bumper coverage includes power production, product coverage, and service/labor. If any issues, which are rare, arise with your array, Freedom Solar replaces the product on behalf of the manufacturer. Our Complete Freedom Warranty differentiates Freedom Solar from other companies. Additionally, Freedom Solar provides a lifetime transferable warranty on the solar panel installation.

What Is The Benefit Of Installing SunPower Solar Panels?

SunPower solar panels convert more sunlight to electricity, producing 44% more power per panel, and 75% more energy per square foot over 25 years. They are the most efficient panels in the industry, and SunPower provides a 25-year complete coverage warranty on all their products.

Why Should I Choose Freedom Solar For My Solar Panel Installation?

Freedom Solar is locally owned and operated, founded in 2007 by brothers-in-law who were born and raised in Austin, Texas. After growing throughout the state of Texas, we expanded to Colorado, Florida, North Carolina and Virginia. We are a leading solar panel installer the largest SunPower residential dealer in the United States. We have completed projects for commercial clients including Whole Foods, the University of Texas, and The United States Air Force, along with thousands of residential solar panel projects. We take pride in providing quality parts and service throughout the turn-key installation process and most importantly, servicing your solar array after the installation is complete. We believe in going above and beyond to exceed the customer’s expectations and give the best possible customer service.

Solar Installations

How will I know if I pass my inspections?

We will notify you as soon as we receive the results of the solar inspection via email and your Project Tracker.

You can count on us to keep you informed each step of the way until your system is fully signed off!

Do I need to be home for installation?

While you don’t need to be home for the entire installation appointment, we will need an adult present to let our team into the attic space or grant us any other necessary access to your property.

Many of our customers who aren’t able to be home arrange for us to have access by leaving the garage door open or providing a key to a neighbor who can let us in.

Having someone on-site for at least the start of your appointment allows our technicians to work more efficiently and ensures we can complete your installation properly.

How long does installation take?

The number of installation days can vary slightly based on the size of your system. In general, our team can fully install a standard sized residential solar array in 1 dedicated workdays. For larger systems, in may take 2 to 3 days.

We’ll do our communicate proactively about any factors that may push your installation timeline out, and weather is always a factor—we can’t install on rainy or extremely windy days. Our goal is always to provide realistic schedule expectations, and keep you informed of your timeline and any delays.

Who will be on my property during the installation?

Our fully licensed and insured solar installation crew will be the ones completing the work at your home. A typical installation team consists of:

  • A crew lead/foreman: The head installer who oversees the project and crew.
  • Installers: Our trained solar panel installers who will do the majority of the installation work.
  • Electricians: Our certified electricians responsible for wiring and connections.

We do background checks on all staff that will access your property—safety and security is our top priority.

Will I still have power during the installation?

You will maintain power throughout most of the solar installation process. However, there will likely be a 4-6 hour planned shutdown when we tie your solar system into your home’s main electrical panel.

During this final hookup, we will need to safely shut off power from the grid so our electricians can complete the connections. We give advance notice before any outage.

Will my panels be operational after installation?

No, your solar panels will not be fully operational and producing energy immediately after the installation.

Your system will need to pass all necessary inspections before we officially activate and turn on your solar panels. We’ll take care of scheduling inspections, and update you via your Project Tracker with appointment times and statues.

The finish line of solar is called PTO, or Permission to Operate from your utility company. Once we pass all system inspections, we will update your Project Tracker so you will be able to access your Permission to Operate letter, and enjoy the benefits of going solar.

What if I want to learn more about how the equipment and conduit will be installed?

We can arrange for our crew lead to meet with you on site on the first day of the installation to go over proposed conduit runs and equipment locations. Our scheduling team will be in contact with you to confirm your installation schedule and who will be on-site at your home.

What inspections do I need?

The typical solar inspections required include:

City inspection: Required by your city or authority having jurisdiction (AHJ) to close out any electrical or building permits required for the installation.
Utility inspection: Required by your utility company to approve grid interconnection.

We will schedule all the required inspections with the relevant electrical, city, county, and state authorities.

Do the inspectors need access to my whole property or just the solar site?

The inspectors will only need access to the areas relevant to the solar installation. They do not need full access to your entire property.

Typically, the inspectors will review:

  • Roof area: Where the solar panels are mounted
  • Outside the home: Where any conduit runs from the roof to the electrical panel
  • Electrical panel: Where the solar system ties in
  • Attic space: If wiring runs through it

They may also want to see areas in the home near the electrical panel, like the garage or utility room.

How long will it take to approve my solar system after installation?

The full approval process for your new solar system usually takes 2-4 weeks from the time installation is completed, depending on the required inspections for your location. Here’s what to expect:

  • Local inspections: After installation, your city/county building department will need to inspect the system and approve it meets electrical and fire codes.
  • Utility inspections: Your energy utility company will also need to inspect the system and approve your interconnection agreement before turning the system on.
  • Final sign off: After passing inspections and testing, we can complete the final approval process and officially activate your solar system.
What’s looked for during the inspection?

Some of the key things solar inspectors look for during the inspection process are:

Roof structure and attachments: They will check that the roof can structurally support the panel weight and that mountings are properly secured.
Electrical connections: They confirm all wiring is up to code, properly sized, and adequately protected.
Voltage and currents: They test that voltage and currents are within expected ranges throughout the system.
Safety features: They check that all required safety mechanisms like shut off switches are installed and functional.
Panel condition: They inspect panels for any damage sustained during installation.
Inverter operation: They ensure the inverter is working properly to convert the solar energy into usable electricity.
Meter connection: They confirm the meter is correctly allowing energy to flow both ways.
Waterproofing: They check areas where roof or walls were penetrated to confirm proper seals.

The goal is to verify all solar components were installed correctly and safely.

Do I need to do anything to prepare for the inspection?

You are not required to be home, and there is very little you need to do on your end to prepare for the solar inspection.

Clear access to electrical panels: Make sure the area around your main electrical panel is clear so the inspector can easily access it.
Remove pets: For safety, please secure any pets away from the inspection areas.
Charge devices beforehand: There may be brief planned power shutdowns as part of inspection.

Will the inspection happen on a specific scheduled day?

Yes, the inspection will be scheduled on a specific day, and our team will take care of scheduling it for you.

You will be notified of the inspection date and details via email, as well as through updates on your Project Tracker.

Do I need to be home for the inspections?

For most inspections, you do not need to be home, as inspectors are only assessing the exterior of the property.

However, some jurisdictions may require entry to the attic or roof during the inspection. You or another adult would need to be home to provide the inspector access.

We’ll let you know at the time of scheduling if you need to be on site.

Do I need to contact my HOA myself?

Typically, we’ll handle all the HOA communication and coordination for you.

To make things smooth, feel free to provide your HOA portal login and contact info in the account settings on your Project Tracker. That way, our solar team can easily reach out to them on your behalf.

Some HOA’s have unique requirements for solar panel applications, such as collecting the signatures of your neighbors, that we may need your assistance with. We’ll let you know if your HOA is asking for anything like this.

Other than those rare instances, we’ll take care of submitting any required HOA paperwork and securing approvals. Solar installation just got easier!

What if something fails inspection?

If any part of your solar system fails inspection, our team will take the necessary steps to resolve the issues and schedule your reinspection.

If any corrections need to be made to your system in order to pass the inspection, our scheduler will reach out to you to send a technician to address these issues. Rest assured our team has experience navigating this smoothly, and will keep you updated via email and your Project Tracker.

How soon after installation is the inspection?

Your inspection is typically requested very soon after installation is completed, and you’ll be updated on your date and time via email and on your Project Tracker. Please note that the inspection date is dictated by the availability of your city and utility inspection departments.

Rest assured we attempt to get the soonest possible inspection appointment time!

Who schedules the inspection appointment?

Inspection dates are determined by the city or utility, and we have limited flexibility to make adjustments. Any rescheduling requests are dependent upon city or utility availability and could result in significant delays to your project.`

`If you need to reschedule an inspection, please reach out to customerservice@freedomsolarpower.com. Our team will coordinate with the city or utility to find an alternate appointment, and notify you by email of your new time.

Can I add solar panels to my home solar power system later?

Yes, most solar power systems are designed to be expandable so you can add more solar panels or batteries in the future.

Let us know if expansion plans are on your horizon. We can design appropriately and advise later when you’re ready to increase capacity.

Who do I contact if I have any questions or issues after installation?

To request service or speak with someone from our Service Department, please visit our service department page and fill out our form describing your request. A representative from our team will get back to you shortly to schedule service or answer any questions.

Our qualified service technicians are available to provide assistance, troubleshoot any issues, and promptly take care of repairs whenever needed.

Do I need to register my warranty?

No, you do not need to worry about registering the warranty for your solar system.

Our team takes care of that entire process for you, and can answer any questions about your warranty during your launch meeting.

Why does my solar system produce DC energy but my home uses AC?

The solar panels themselves produce direct current (DC) electricity, but our homes run on alternating current (AC) provided by the grid. Here’s why there’s a mismatch and how we convert between the two:

  • Panel operation: Solar cells generate DC power when exposed to sunlight. This is their natural mode of operation.
  • AC power grid: The utility grid delivers AC power for compatibility with our home’s outlets and appliances.
  • Inverter’s role: An inverter is needed to convert the DC solar power into usable AC power for your home.
  • Automatic conversion: The inverter seamlessly receives the DC input from panels and inverts it into grid-quality AC power.
  • Matched systems: We properly size and match the inverter to your panel system to efficiently handle the conversion.

So in summary, we need the inverter as the bridge between the DC solar system and AC home grid.

How will I know when my system is officially active?

We will notify you by email and update your Project Tracker as soon as your solar system receives PTO (Permission to Operate) from your utility company` and is fully approved.

PTO is the final step in the interconnection process where you receive approval from the utility to activate your solar system and begin generating electricity.

Procedures, rules, and regulations can vary by utility, but we’ll provide you with clear notification as we navigate the ins and out of your utility company for a seamless installation experience.

How soon after launch will I see energy production results?

You should start seeing energy production from your new solar panels very soon after the system is launched and activated. It can take a few months for your system to fully integrate, and for you to get an overview of `what` you can expect your production levels to be.

If you have questions or are concerned about your monitoring, please contact our Service Department and select “I am concerned about my system’s production but there are no visible alerts or errors” on the form.

Will I still have an electric bill after my system is launched?

Even with solar panels, most homeowners will still receive an electric bill each month, however, panels allow you to rely less on the grid and reduce your monthly utility charges.

A few reasons you may still receive an electric bill are:

  • Solar panels need sunlight to generate electricity, so they won’t produce power at night or on cloudy days.
  • Most solar panel systems are connected to the utility grid, so you’ll still have to pay any fees charged by the utility for maintaining infrastructure and customer service.
  • Unless you have battery storage, excess solar electricity produced during the day can’t be used at night when solar isn’t generating power.
  • Finally, unless your utility offers net metering, you won’t get credit for sending excess solar power back to the grid.

That said, solar panels can still significantly lower your electricity costs. The more sunlight your panels get, the more solar power they’ll generate to offset grid electricity usage. And with options like battery storage and net metering, you can further reduce bills by storing solar energy for nighttime use and earning credits for excess solar generation.

How do I monitor my panels?

Your panel type will tell you the monitoring app you’ll need to download to keep track of your system performance remotely and stay informed about your solar energy output.

If you have SunPower panels, you can follow this link to download the mySunPower monitoring app, and learn more about monitoring your panels.

If you have Mission Solar panels, you’ll want to use this link to download the Enphase Enlighten monitoring app.

My system is on and I can see I am producing energy! Now what?

The final step of the process is the Launch Meeting, which will be scheduled with our Customer Care team. You’ll receive an email with a scheduling link along with some final documentation about your system. This packet contains your system design, product and warranty information, final payment receipt, and contact info for our teams should you need service in the future.

Why doesn’t my monitoring device match my utility bill?

Your utility’s billing period may not start on the first day of the month, so be careful when looking at monthly production or consumption to ensure that you’re comparing the same time period.

The measurements from your monitoring device may not record the exact same totals as the utility meter, as the devices use different methodologies to measure the current. It is normal for there to be a difference within a range of +2.5% to -2.5%, and the meter collects the more accurate reading.

Another important difference for both production and consumption is that the utility can only measure what passes through its meter. If your utility offers net metering or similar buyback options, the utility will only credit you for excess generation that passes through its meter back to the grid. In other words, if your home uses electricity generated by your solar panels, this electricity will not show up on your utility bill.

Similarly, your utility will only report on energy delivered through its meter to your home. The utility will debit you for the energy you consume from the grid when your energy needs exceed your solar generation (or at night). If you have consumption monitoring installed, your consumption data will be higher than what the utility reports because your solar monitor is reporting all your consumption whether it came from the grid or from your solar array.

If the values are wildly different from each other and cannot be explained by the scenarios above, you may be experiencing one of the following issues:

  • Incorrect configuration of the solar monitor
  • Solar monitor calibration issue
  • Utility meter calibration issue

If you have questions or are concerned about your monitoring, please contact our Service Department.

What could delay the permitting process?

There are a few things that could potentially delay the permitting process for your solar installation:

  • Permit backlog: Some building departments may have a significant backlog of permits to review, which could slow things down. We’ll follow up with them regularly to try to expedite the process.
  • Requests for additional information: The building department may request clarification or additional details during their review. In smaller jurisdictions, the building department may just be learning about how solar permitting works. We’ll work closely with them to provide anything they need as quickly as possible.
  • Roof structural analysis: If required, the structural roof analysis done by an engineer could take some time and delay the permit approval. We’ll try to get this scheduled and completed promptly.
  • HOA approval: If your homeowners association needs to approve the solar installation, their review process could add some time as well. We’ll coordinate with them right away to get the ball rolling.

While delays are possible, we’ll do everything we can to minimize them and keep your permit moving through the approval process as quickly as we can, and inform you as soon as your applications have been approved.

What happens after construction is completed? How will ya’ll get my service turned on?

Our team will be in touch with you about the remaining steps to get your system on. These steps vary depending on your utility and local jurisdiction. Upon passage of any necessary inspections we will provide instructions about how to energize your system, and you will be given access to your monitoring portal.

How will I be updated throughout the installation?

You will be continuously updated on the progress of your solar installation through your project tracker, as well as via email or phone calls.

The Project Tracker provides real-time updates at each stage of the process so you can monitor the status of your installation. It will automatically update as our team completes each milestone from permitting to inspection to final PTO.

They can also answer any questions you have along the way, so don’t hesitate to reach out at customerservice@freedomsolarpower.com or 1 (833) 500-0014.

Who should I contact if I have questions?

If you have any questions, you can reach our Customer Care team by email at customerservice@freedomsolarpower.com, or by phone at 1 (833) 500-0014.

Our knowledgeable team is available to answer any questions you may have about your solar panel installation or ongoing system installation and operation. Please don’t hesitate to reach out!

How long does installation typically take?

The installation itself typically takes 1-3 days, but there are various steps and different parties involved that go into powering your home with solar.

Rest assured, we work to make the process go as fast as possible. On average, customers can expect it to take a total of 3-6 months from signing the contract to the system powering their home. This timeline is typical for the solar industry due to increased demand for home solar, and at times it can take longer than 6 months.

Along with a site assessment of your home to get a custom design, there are additional permitting and approval steps with the city and utility. Click here to learn more about the installation timeline.

What documentation do I need to provide?

Typically, the only paperwork we require from you is your signed contract and a copy of your recent electricity bill showing your last 12 months of electricity bills, or as many as you have available if less than 12. This allows us to analyze your historical energy usage and properly size your solar system.

We may need additional documents based on your specific project, like a plat survey for ground mount systems. Our Customer Care team will let you know if there are any additional documents needed before we can begin designing your array.

Do you need access to my entire property?

For the site assessment, we only need access to the areas of your property that are relevant for the solar panel installation. This `may` include:

  • Roof: We’ll need to access the roof sections where we plan to mount the solar panel system. This allows us to inspect the roof condition and take precise measurements. If there are multiple roof planes, we’ll need access to each area.
  • Electrical panel: We’ll need to access your main electrical panel to evaluate your current setup and plan for interconnecting the solar system.
  • Drone flight path: Our drone needs a small amount of airspace above the installation areas for assessment. We ensure the drone stays directly over your property.
  • Solar site: If designing a ground mount solar system, we’d need access to the planned installation site to analyze sunlight, terrain, etc.
  • Attic: We may need brief access to your attic in order to take photos of the rafters/trusses to complete a structural analysis. Our site assessor will let you know if attic access is required for your specific project.`
What should I expect during my site assessment?

When we come out to inspect your home, we’ll check if your electrical system needs any upgrades to handle the extra power from solar panels. We’ll also get up on the roof to evaluate its condition and ensure it will last through the panel lifetime. We’ll measure the roof space to design an optimal solar layout, and use a drone with specialized software to get accurate data. We’ll check for any nearby trees or buildings that could cause shading and reduce your solar production.

After the inspection, we’ll explain anything we found that could affect your solar system. We’ll update your production estimate based on the specifics of your home, and ensure you feel confident in your decision to join the solar revolution.

Do I need to be home during the site assessment?

Yes, you are required to be home for the site assessment so you can grant us access to certain areas of your home.

For example:

  • We need access to your attic in order to take photos of the structural framing.
  • We need to take pictures of any interior electrical subpanels.
  • If mounting any equipment like Powerwalls in your garage, we need photos inside the garage space to plan the layout.

We appreciate you taking the time to be present for the site assessment. This allows for a smoother appointment and more comprehensive property analysis, so we can help you be more powerful.

I didn’t receive an email with my site assessment time. Now what?

If you haven’t received the email with your solar site assessment time, here are some tips:

  • Check your spam or junk mail folder. Sometimes appointment emails can get filtered there by accident.
  • Reach out to our scheduling team at scheduling@freedomsolarpower.com. They can look up your appointment details and resend the confirmation.
  • Call our customer care line at 1 (833) 500-0014. Our team can assist with getting your assessment time scheduled and confirmed.
What should I do with my pets?

Please ensure that your pets are secured for the duration of the work anytime our employees are onsite.

If we arrive at your house and see that there is an unsecured animal in the work area, we will knock on the door and ask you to put your animal away. If you are not home and the pet is loose in the work area, we will attempt to contact you but will not enter.

If we cannot complete our scheduled work due to a loose pet, you may be charged a $250.00 trip fee. This policy keeps our employees and your pets safe.

Can you expedite the permits if needed?

The time it takes to review and approve permits is up to each local building department, so we are unable to expedite any permits. Some may have quicker turnaround times than others based on their current workload and processes.

The good news is that we’re solar experts who submit the most complete and compliant permit application possible to try to minimize any delays. We’ll also stay in close communication with the various departments throughout the process to provide any needed clarification and updates in a timely manner.

While we can’t expedite the permitting itself, what we can promise is clear ongoing communication with you so you know what to expect throughout the process

Will you keep me updated on permitting status changes?

Absolutely! Here is what you can expect from us in terms of permit status updates:

  • Permit submission: We’ll let you know as soon as your permit applications are submitted
  • Requests for additional information: If anyone asks for any clarification or supplemental documents, we’ll reach out right away to gather what they need.
  • Approval notification: You’ll hear from us as soon as we receive official notice that your permits have been approved.

Communication will be ongoing while your permits are issued, via realtime updates in your customer portal and through email. Please reach out to us if you ever have any questions or concerns during the review process. We know how important these updates are!

Do I need to contact the utility company myself?

As your turnkey professional solar installer, we handle all communications and interactions with the utility company on your behalf, so there is no need to connect with your utility company.

Our team will take care of the necessary paperwork, approvals, and coordination with the utility to ensure a smooth and hassle-free connection of your solar panel system to the grid.

There may be times when you need to sign documents to move your utility paperwork along—we’ll notify you when your participation is required. Otherwise, your job is simply to enjoy the benefits of your new solar panel system while we handle the rest!

How long does my city/county usually take to approve solar permits?

The time it takes for a city or county to approve solar permits can vary widely, typically ranging from a few weeks to a few months.

Factors such as local regulations, workload, and the complexity of your solar panel system can influence the approval timeline. We’ll keep you updated via your personalized project tracker, and send emails to the address we have on file.

I missed the call from the designers—now what?

If you happen to miss the initial call from our design specialist, no worries at all! We completely understand life gets busy.

Our dedicated design team will make several attempts to connect with you and review the proposed design:

  • They will call you up to 5 times over a span of three days in the morning and evening.
  • If they don’t reach you on the first call, they’ll send an email with your attached design. You’re welcome to reply back to this email to approve your solar array.
  • If we’re unable to to reach you after 5 phone calls, we’ll leave you a voicemail letting you know we’re moving forward with the original design developed based on the site assessment data. This initial design is carefully crafted to maximize solar production on your home.

Please don’t hesitate to call us back directly if you see a missed call or email—we really want to hear your feedback! Our goal is a design optimized for your home and preferences.

Will I get final design approval?

Yes, you will be given the opportunity to give design approval prior to installation.

Our dedicated design team member will call you to discuss the design and answer any initial questions you have. It’s a collaborative process—we want to get your feedback and make sure you’re fully satisfied.

Please note, if we’re unable to reach you after `five phone call attempts and don’t receive a response to our email with your attached design`, we’ll move forward with the proposed design of your panels.

Will you provide a design preview of my solar panels?

Absolutely! Once we’ve assessed your home and energy needs, we will provide a computer generated design showing how the solar panel system will look on your roof.

The rendering will include:

  • Panel placement and layout
  • Number of panels and overall system size
  • Panel tilt angles and orientation
  • Access pathways and spacing
  • Roof obstructions avoidance
  • String inverter/microinverter location
  • Conduit routing

A dedicated member of our design team will call you, and you can give us feedback on the layout. We’ll work with our engineers until you’re satisfied with the design.

How do I confirm my site assessment time?

To confirm the appointment, simply respond directly to the email you receive or give our Customer Care team a call at 1 (833) 500-0014.

If you need to reschedule the assessment for any reason connect with scheduling by emailing scheduling@freedomsolarpower.com.

How Long Does It Take To Get The Solar Panel System Installed?

The installation itself typically takes 1-3 days, but there are various steps and different parties involved that go into powering your home with solar. Rest assured, we work to make the process go as fast as possible. On average, customers can expect it to take a total of 3-6 months from signing the contract to the system powering their home. This timeline is typical for the solar industry due to increased demand for home solar. Along with a site assessment of your home to get a custom design, there are additional permitting and approval steps with the city and utility. Click here to learn more about the installation timeline.

How will y’all get my system turned on?

Depending on the steps required by your utility and local jurisdiction, a site inspection may be required. After those bureaucratic hurdles are complete, we will provide instructions about how to energize your system.

My system is on and I can see I’m producing energy! Now what?

The final step of the process is the Launch Meeting, which will be scheduled with our operations team. At your closeout meeting you’ll receive a final packet of materials for your installation. This packet contains your system’s design packet, product and warranty information, and service contacts.

What happens after construction is completed?

Our team will be in touch with you about the remaining steps to get your system on. These steps vary depending on your utility and local jurisdiction. Upon passage of any necessary inspections we will provide instructions about how to energize your system. After the system is energized, you will be given access to your monitoring portal.

What if I want to learn more about how the equipment or conduit will be installed?

We can arrange for our crew lead to meet with you on site on the first day of the installation to go over proposed conduit runs and equipment locations.

What if I have dogs on premises during my solar installation?

Please ensure that your pets are secured for the duration of the work anytime our employees are onsite. If we arrive at your house and see that there is an unsecured animal in the work area, we will knock on the door and ask you to put your animal away. If you are not home and the pet is loose in the work area, we will attempt to contact you but will not enter. If we cannot complete our scheduled work due to a loose pet, you may be charged a $250.00 trip fee. Please respect this company policy to help us keep your pets and our employees safe!

When will the solar installation crew be arriving at my house?

We will let you know the estimated arrival time of the crew for your installation. If there are any locked gates that would restrict access to areas we need to work, we ask that these be left unlocked (if possible) if you will not be home. If there are any gate codes (to access your community, for instance) please share those with us before the installation start date.

Do I need to be home for the installation?

If there is any conduit to be run inside your attic or garage, or other location where the conduit will be run. Likewise, if any equipment (such as the solar inverter(s) or a battery backup) are to be mounted inside (such as a garage), we will need access to that space. Otherwise, you are not required to be present during the installation.

For Customers

Why Is My Solar Panel Producing Below Rating?

Turning On Your PV System

Read Your Austin Energy Revenue Meter

 

Solar PV Inverter Technologies

PVs Supervisor Overview

Tree Trimming

Inspect Your Solar Array

Power On With String Inverters

Why Doesn’t My Monitoring Device Match My Utility Bill?

Your utility’s billing period may not start on the first day of the month, so be careful when looking at monthly production or consumption to ensure that you’re comparing the same time period.

The measurements from your monitoring device may not record the exact same totals as the utility meter, as the devices use different methodologies to measure the current. It is normal for there to be a difference within a range of +2.5% to -2.5%, and the meter collects the more accurate reading.

Another important difference for both production and consumption is that the utility can only measure what passes through its meter. The utility will only credit you for excess generation that passes through its meter back to the grid.

Similarly, your utility will only report on energy delivered through its meter to your home. The utility will debit you for the energy you consume from the grid when your energy needs exceed your solar generation (or at night). If you have consumption monitoring installed, your consumption data will be higher than what the utility reports because your solar monitor is reporting all your consumption whether it came from the grid or from your solar array.

If the values are wildly different from each other and cannot be explained by the scenarios above, you may be experiencing one of the following issues:

  • Incorrect configuration of the solar monitor
  • Solar monitor calibration issue
  • Utility meter calibration issue

If you have questions or are concerned about your monitoring, please contact our Service Department.

Who Do I Call If I Have A Problem?

Our dedicated, in-house service department is here to keep your system running smoothly and to make your life easier. All of our Service Technicians are full-time, background-checked, fully insured employees – we do not use sub-contractors or temps. Contact us online or call 512-220-8219.

What If I Decide To Sell My House?

We will help you maximize the resale value that solar panels add to your home. Our certified solar appraisal documents with all the details buyers need on your system, performance, and warranty, which is fully transferable to the buyer. We can also consult with your realtor to help them explain the value of your solar installation.

Listen to our podcast with Marc Richmond of Texas Green Realty to learn more about appraising your solar system and how to maximize resale value.

What Happens To The Array If I’m Repairing The Roof Or Remodeling?

We can de-install and re-install solar PV systems regardless of make, model, or previous install company. Our team of 100% full-time Freedom Solar employees will coordinate with your contractor. We offer free system diagnostic inspection during service and will return your system to equal or better performance. Contact us before work begins.