Aerial photo of food center building with solar panels on roof

Solar Power FAQ

Find Frequently Asked Questions about solar panel installation, benefits, costs, durability and more below.

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Why Go Solar

Can I Oversize The System And Sell Back For A Profit?

It depends on if your utility offers such a program – this is something our energy consultants can research for you.

Just Tell Me What The Damn Thing Costs!

At a very high level, we can tell you that most of our customers tend to finance their investment and can do so with no money out of pocket and a payment that is often below their energy savings from day one. Our cash customers typically see a payback in 5-12 years, and an IRR that exceeds what the general stock market has historically returned over the last 70 years.

How Much Do Solar Panels Cost?

This depends on your utility company, local jurisdictions, your existing electrical service, and the type of panels you choose. Our energy consultants will create a custom proposal for you that includes system size, design, costs, benefits, financing options, and the available federal, state and local incentives such as tax credits and rebates. We will walk you through the proposal during your appointment, which will take place at your home, at our solar design center, or virtually over the phone and online.

Do These Things Come With Batteries?

They do not. Off-grid or battery backup solutions are available and your energy consultant will be happy to go over those with you.

What Roof Material Is Best?

Standing seam metal is probably the best roof material, but we frequently work with composition shingle and have a lot of experience with clay tile.

Do You Have To Penetrate The Roof?

The only non-penetrating roof application is on a standing seam metal roof. On all others we use a very reliable roof flashing made especially for solar mounting systems.

Does It Have To Go On The Front Of My House?

In some cases, yes it does. This is simply based on what your available roof surfaces are.

Which Direction Is Best For Solar Panels To Face?

Solar panels are most productive when South facing given our location North of the equator. However, anything from due East to just past due West is a productive solar window.


How Is Solar Panel Efficiency Calculated?

A solar panel efficiency rating gives you a measure of how much sunlight a solar panel can convert into electricity. Efficiency for different manufacturers and types of panels range from about 12% to over 20%. SunPower is recognized as making the highest efficiency solar panels in the industry, producing 44% more power per panel, and 75% more energy per square foot over 25 years.

What are the advantages of Solar Energy?

Capturing sunlight and converting it to electricity is a clean, pollution-free, efficient, and affordable way to power your home or business. It can increase your home value and lower your electric bills. Best of all, going solar is more affordable than ever with tax credits, solar rebates, net metering programs, and flexible financing options.

Why Choose Freedom Solar

Why Should I Go With Freedom Solar Power?

Texas ownership, superior products, best warranty, outstanding customer service, and the most experience. But don’t take it from us – see what our customers have to say. We’re proud to be rated the #1 solar contractor in Texas.

What Solar Panels Do You Sell & Use?

There are a lot of options out there, and we have done a careful job to curate our solar panel offering. Our primary panel partner is SunPower, a US-based company with the most efficient solar panel in the world.

What Kind Of Warranty Comes With The Array?

25 years bumper to bumper coverage includes power production, product coverage, and service/labor. If any issues, which are rare, arise with your array, Freedom Solar replaces the product on behalf of the manufacturer. Our Complete Freedom Warranty differentiates Freedom Solar from other companies. Additionally, Freedom Solar provides a lifetime transferable warranty on the solar panel installation.

What Is The Benefit Of Installing SunPower Solar Panels?

SunPower solar panels convert more sunlight to electricity, producing 44% more power per panel, and 75% more energy per square foot over 25 years. They are the most efficient panels in the industry, and SunPower provides a 25-year complete coverage warranty on all their products.

Why Should I Choose Freedom Solar For My Solar Panel Installation?

Freedom Solar is locally owned and operated, founded in 2007 by brothers-in-law who were born and raised in Austin, Texas. After growing throughout the state of Texas, we expanded to Colorado, Florida, North Carolina and Virginia. We are a leading solar panel installer the largest SunPower residential dealer in the United States. We have completed projects for commercial clients including Whole Foods, the University of Texas, and The United States Air Force, along with thousands of residential solar panel projects. We take pride in providing quality parts and service throughout the turn-key installation process and most importantly, servicing your solar array after the installation is complete. We believe in going above and beyond to exceed the customer’s expectations and give the best possible customer service.

Solar Installations

How Long Does It Take To Get The Solar Panel System Installed?

The installation itself typically takes 1-3 days, but there are various steps and different parties involved that go into powering your home with solar. Rest assured, we work to make the process go as fast as possible. On average, customers can expect it to take a total of 3-6 months from signing the contract to the system powering their home. This timeline is typical for the solar industry due to increased demand for home solar. Along with a site assessment of your home to get a custom design, there are additional permitting and approval steps with the city and utility. Click here to learn more about the installation timeline.

How will y’all get my system turned on?

Depending on the steps required by your utility and local jurisdiction, a site inspection may be required. After those bureaucratic hurdles are complete, we will provide instructions about how to energize your system.

My system is on and I can see I’m producing energy! Now what?

The final step of the process is the Launch Meeting, which will be scheduled with our operations team. At your closeout meeting you’ll receive a final packet of materials for your installation. This packet contains your system’s design packet, product and warranty information, and service contacts.

What happens after construction is completed?

Our team will be in touch with you about the remaining steps to get your system on. These steps vary depending on your utility and local jurisdiction. Upon passage of any necessary inspections we will provide instructions about how to energize your system. After the system is energized, you will be given access to your monitoring portal.

What if I want to learn more about how the equipment or conduit will be installed?

We can arrange for our crew lead to meet with you on site on the first day of the installation to go over proposed conduit runs and equipment locations.

What if I have dogs on premises during my solar installation?

Please ensure that your pets are secured for the duration of the work anytime our employees are onsite. If we arrive at your house and see that there is an unsecured animal in the work area, we will knock on the door and ask you to put your animal away. If you are not home and the pet is loose in the work area, we will attempt to contact you but will not enter. If we cannot complete our scheduled work due to a loose pet, you may be charged a $250.00 trip fee. Please respect this company policy to help us keep your pets and our employees safe!

When will the solar installation crew be arriving at my house?

We will let you know the estimated arrival time of the crew for your installation. If there are any locked gates that would restrict access to areas we need to work, we ask that these be left unlocked (if possible) if you will not be home. If there are any gate codes (to access your community, for instance) please share those with us before the installation start date.

Do I need to be home for the installation?

If there is any conduit to be run inside your attic or garage, or other location where the conduit will be run. Likewise, if any equipment (such as the solar inverter(s) or a battery backup) are to be mounted inside (such as a garage), we will need access to that space. Otherwise, you are not required to be present during the installation.

For Customers

Why Is My Solar Panel Producing Below Rating?

Turning On Your PV System

Read Your Austin Energy Revenue Meter


Solar PV Inverter Technologies

PVs Supervisor Overview

Tree Trimming

Inspect Your Solar Array

Power On With String Inverters

Why Doesn’t My Monitoring Device Match My Utility Bill?

Your utility’s billing period may not start on the first day of the month, so be careful when looking at monthly production or consumption to ensure that you’re comparing the same time period.

The measurements from your monitoring device may not record the exact same totals as the utility meter, as the devices use different methodologies to measure the current. It is normal for there to be a difference within a range of +2.5% to -2.5%, and the meter collects the more accurate reading.

Another important difference for both production and consumption is that the utility can only measure what passes through its meter. The utility will only credit you for excess generation that passes through its meter back to the grid.

Similarly, your utility will only report on energy delivered through its meter to your home. The utility will debit you for the energy you consume from the grid when your energy needs exceed your solar generation (or at night). If you have consumption monitoring installed, your consumption data will be higher than what the utility reports because your solar monitor is reporting all your consumption whether it came from the grid or from your solar array.

If the values are wildly different from each other and cannot be explained by the scenarios above, you may be experiencing one of the following issues:

  • Incorrect configuration of the solar monitor
  • Solar monitor calibration issue
  • Utility meter calibration issue

If you have questions or are concerned about your monitoring, please contact our Service Department.

Who Do I Call If I Have A Problem?

Our dedicated, in-house service department is here to keep your system running smoothly and to make your life easier. All of our Service Technicians are full-time, background-checked, fully insured employees – we do not use sub-contractors or temps. Contact us online or call 512-220-8219.

What If I Decide To Sell My House?

We will help you maximize the resale value that solar panels add to your home. Our certified solar appraisal documents with all the details buyers need on your system, performance, and warranty, which is fully transferable to the buyer. We can also consult with your realtor to help them explain the value of your solar installation.

Listen to our podcast with Marc Richmond of Texas Green Realty to learn more about appraising your solar system and how to maximize resale value.

What Happens To The Array If I’m Repairing The Roof Or Remodeling?

We can de-install and re-install solar PV systems regardless of make, model, or previous install company. Our team of 100% full-time Freedom Solar employees will coordinate with your contractor. We offer free system diagnostic inspection during service and will return your system to equal or better performance. Contact us before work begins.

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