Why doesn’t my monitoring device match my utility bill?
Your utility’s billing period may not start on the first day of the month, so be careful when looking at monthly production or consumption to ensure that you’re comparing the same time period.
The measurements from your monitoring device may not record the exact same totals as the utility meter, as the devices use different methodologies to measure the current. It is normal for there to be a difference within a range of +2.5% to -2.5%, and the meter collects the more accurate reading.
Another important difference for both production and consumption is that the utility can only measure what passes through its meter. If your utility offers net metering or similar buyback options, the utility will only credit you for excess generation that passes through its meter back to the grid. In other words, if your home uses electricity generated by your solar panels, this electricity will not show up on your utility bill.
Similarly, your utility will only report on energy delivered through its meter to your home. The utility will debit you for the energy you consume from the grid when your energy needs exceed your solar generation (or at night). If you have consumption monitoring installed, your consumption data will be higher than what the utility reports because your solar monitor is reporting all your consumption whether it came from the grid or from your solar array.
If the values are wildly different from each other and cannot be explained by the scenarios above, you may be experiencing one of the following issues:
- Incorrect configuration of the solar monitor
- Solar monitor calibration issue
- Utility meter calibration issue
If you have questions or are concerned about your monitoring, please contact our Service Department.
Who do I contact if I need help after installation?
Our dedicated, in-house service department is here to keep your system running smoothly and to make your life easier.
All of our Service Technicians are full-time, background-checked, fully insured employees—we do not use sub-contractors or temps for our standard servicing work. Contact us online or call 833-500-0014.
What if I decide to sell my house?
We will help you maximize the resale value that solar panels add to your home. Our certified solar appraisal documents with all the details buyers need on your system, performance, and warranty, which is fully transferable to the buyer. We can also consult with your realtor to help them explain the value of your solar installation.
Listen to our podcast with Marc Richmond of Texas Green Realty to learn more about appraising your solar system and how to maximize resale value.
What happens to the array if I’m repairing the roof or remodeling?
We can de-install and re-install solar PV systems regardless of make, model, or previous installation company.
Our team of 100% full-time Freedom Solar employees will coordinate with your remodel or roofing contractor. We offer free system diagnostic inspection during service and will return your system to equal or better performance. Contact us before work begins.
What kind of warranty comes with the array?
Between Freedom Solar and the solar panel manufacturer, you will receive a 25-year bumper to bumper warranty, including coverage for power production, product coverage, and workmanship. If any issues, which are rare, arise with your array, Freedom Solar will communicate with the manufacturer on your behalf.
The Complete Freedom Warranty differentiates Freedom Solar from other companies. Additionally, Freedom Solar provides a lifetime transferable warranty on the solar panel installation.
What is critter guard, and how do I add it?
A critter guard is a protective system designed to keep pests and animals from interfering with solar panel installations.
To get a quote on adding critter guard protection to your existing solar panels, contact our team. We’ll assess your setup and provide next steps to schedule installation.
Why is my electricity bill higher in the summer?
There are a few reasons why your electricity bill may still be higher in summer even with solar panels:
- Increased Energy Use – Summer often involves more AC use, appliances running, long days, etc. This can outpace solar output.
- Peak Rates – Some utilities charge higher peak rates in summer afternoons/evenings when solar production is declining but demand is still high.
- Overcast Weather – More cloudy, rainy days in summer can periodically reduce solar output.
- Roof Orientation – Panels facing east or west are less aligned with the summer sun’s path than true south.
While solar panels can drastically reduce your summer electricity costs, some higher use and billing factors may remain. Careful load management, battery storage and checking your billing plan can help optimize summer savings. But seasonal fluctuation is to be expected.
How do I add a battery?
Adding a battery storage component to your existing solar array is a great way to maximize clean energy usage and provide backup power.
Contact your energy consultant to add a Tesla Powerwall or a SunPower SunVault.
How do I read my electric bill?
Congratulations on a successful solar install!
We recommend you take a look at our blog post, How to Read Solar Electric Bills, to learn how to accurately read your electric bill. To learn more about solar energy buyback plans, click here.
Our team of solar experts are standing by, so please reach out to our Customer Care team for information regarding your specific utility bill.
How do I receive my federal tax credit?
File Form 5695, Residential Energy Credits and your paid in full invoice with your tax return to claim the credit. You should claim the credit for the tax year when the property is installed, not merely purchased.
The credit is not refundable or transferrable, so the credit amount you receive can’t exceed the amount you owe in tax. You can carry forward any excess unused credit, though, and apply it to reduce the tax you owe in future years.
Please reach out to your tax advisor or accountant if you have further questions regarding the federal tax credit for solar and battery installations.