Do I need to be home for the installation?
While you don’t need to be home for the entire installation appointment, we will need an adult present to let our team into the attic space or grant us any other necessary access to your property.
Many customers who can’t be home arrange for us to have access by leaving the garage door open or providing a key to a neighbor who can let us in.
Having someone on-site for at least the start of your appointment allows our technicians to work more efficiently and ensures we can complete your installation correctly.
If there is any conduit to be run inside your attic, garage, or other location where the conduit will be run. Likewise, if any equipment (such as the solar inverter(s) or a battery backup) is to be mounted inside (such as a garage), we will need access to that space. Otherwise, you are not required to be present during the installation.
My system is on and I can see I’m producing energy! Now what?
The final step of the process is the Launch Meeting, which will be scheduled with our Customer Care team.
You’ll receive an email with a scheduling link and final documentation about your system, called a Launch Packet.
This packet contains your system design, product, and warranty information, final payment receipt, and contact info for our teams should you need service in the future.
What happens after construction is completed? How will ya’ll get my service turned on?
Our Customer Care team will be in touch with you about the remaining steps to get your system turned on.
These steps vary depending on your utility and local jurisdiction.
Upon passage of any necessary inspections, and we will provide instructions about how to energize your system, and you will be given access to an online monitoring portal to track your solar output in real-time.
How long does installation take?
The number of installation days can vary based on the size of your system. In general, our team can fully install a standard sized residential solar array in 1 dedicated workday. For larger systems, it may take 2 to 3 days.
We’ll do our best to communicate proactively about any factors that may push your installation timeline out, and weather is always a factor—we can’t install on rainy or extremely windy days. Our goal is always to provide realistic schedule expectations, and keep you informed of your timeline and any delays.
Who will be on my property during the installation?
Our fully licensed and insured solar installation crew will be the ones completing the work at your home. A typical installation team consists of:
- A crew lead/foreman: The head installer who oversees the project and crew.
- Installers: Our trained solar panel installers who will do the majority of the installation work.
- Electricians: Our certified electricians responsible for wiring and connections.
We do background checks on all staff that will access your property—safety and security is our top priority.
Will I still have power during the installation?
You will maintain power throughout most of the solar installation process. However, there will likely be a 4-6 hour planned shutdown when we tie your solar system into your home’s main electrical panel.
During this final hookup, we will need to safely shut off power from the grid so our electricians can complete the connections. We give advance notice before any outage.
Will my panels be operational after installation?
No, your solar panels will not be fully operational and producing energy immediately after the installation.
Your system will need to pass all necessary inspections before we officially activate and turn on your solar panels. We’ll take care of scheduling inspections, and update you via the project tracker in your myFreedom account.
The finish line of solar is called PTO, or Permission to Operate from your utility company. Once we pass all system inspections, we will update the project tracker, so you will be able to access your Permission to Operate letter, and enjoy the benefits of going solar.
What if I want to learn more about how the equipment and conduit will be installed?
We can arrange for our crew lead to meet with you on site on the first day of the installation to go over proposed conduit runs and equipment locations.
Our scheduling team will contact you to confirm your installation schedule and who will be on-site at your home.
When will the crew be arriving at my house?
We’ll send you an email to let you know the estimated arrival time of the crew for your installation
If there are any locked gates that would restrict access to areas we need to work, we ask that these be left unlocked (if possible) if you will not be home. If there are any gate codes (to access your community, for instance), please share those with us before the installation start date by updating your myFreedom account.
What should I do with my pets?
Please ensure that your pets are secured for the duration of the work anytime our employees are onsite.
If we arrive at your house and see that there is an unsecured animal in the work area, we will knock on the door and ask you to put your animal away. If you are not home and a pet is loose in the work area, we will attempt to contact you but will not enter.
If we cannot complete our scheduled work due to a loose pet, you may be charged a $250 trip fee. This policy keeps our employees and your pets safe.