+ Customer Services Representative - Austin, TX
Freedom Solar is the longest-running and largest solar installer in the state of Texas. Founded in Austin in 2007, Freedom Solar now serves every corner of Texas, Denver, and Colorado Springs. Our reputation in both residential and commercial solar is based on our dedication to quality and service.
Freedom Solar is looking for a professional and detailed oriented Customer Service (CSR) Representative to join our team. The CSR will be responsible for ensuring customer satisfaction by quickly addressing customer's queries and complaints regarding their solar installation and providing solutions.
The Customer Service Representative must be able to stay calm when the customer is stressed and/or upset and deescalate the issue by providing solutions. You must maintain a positive, empathetic, cheerful, and professional interaction with customers.
Answering customers queries and complaints in a timely and professional manner through various channels (phone and email)
Ensuring customer satisfaction by providing excellent customer support
Performing welcome calls to new Freedom Solar customers in efforts of making the customer experience more memorable
Completing logs of customer's interactions and transactions as well as actions taken to resolve the problem.
Understanding the Freedom Solar products and installation process to answer questions appropriately
Assisting other departments with customer services requests and other duties as assigned
High School Diploma or GED
1 to 2 years of customer service experience required
Must have excellent interpersonal skills (i.e. speaking on phone clearly)
Must possess professionalism and a positive attitude
Must have excellent verbal and written communication skills
Associate or Bachelor’s degree
Bilingual in English and Spanish
Prior CSR experience in solar or renewable industry
Knowledge, Skills and Abilities:
Ability to problem solve
Detailed orientated and professional demeanor
Strong organizational skills
Ability to multi-task
Excellent customer service skills
Must have strong verbal and written communication skills
Proficiency with Microsoft Office (Excel, Word, etc.)