August 6, 2024 — We are deeply saddened to hear the news today of SunPower’s Chapter 11 filing. As a long-time supplier of ours, we have many peers and friends who are impacted by this news. We are grateful to SunPower and wish their team the best as they navigate this difficult time.
Many of our customers will want to know what this means for them – we at Freedom Solar Power are here for our current and future customers and are stable for continued service and growth. We expect that any existing active warranties in place will be covered by a pass-through to the manufacturer associated with your home’s solar solution, so there should be no warranty impact to our customers.
The future of solar energy remains incredibly strong, and our company is built to withstand these challenges. We are here for you and we remain committed to providing world-class service to our customers every step of the way. For any specific customer inquiries, please review our FAQs on this situation, or feel free to contact our Customer Care team at [email protected] or 1 (833) 500-0014. For media inquiries, please contact [email protected].
Thank you for your business and your trust,
Bret Biggart
CEO, Freedom Solar Power
Frequently Asked Questions
How does the SunPower news impact Freedom Solar Power?
- Freedom Solar Power is and has always been a separate entity from SunPower. We remain one of the strongest players in the solar sales, installation, and service industry, and are here to continue taking care of our customers and their solar energy needs, every step of the way.
- Even though we don’t expect this news to impact our operations or our customers, we’re still saddened by it. SunPower has been a supplier to us for many years, and their Maxeon panels and Enphase inverter technology and equipment are considered among the best in the industry and have proven to be of the highest quality, standing up to our incredibly strict standards.
Is Freedom Solar going bankrupt / entering Chapter 11?
- No. Freedom Solar is one of the strongest players in the solar sales, installation, and service industry. The company has no reason or intention to consider a bankruptcy filing.
- Freedom Solar is a privately held, founder-led, locally owned company since 2007.
With SunPower out of business, what happens to my warranty?
- Freedom Solar’s workmanship warranty will remain in place for the 25-year lifetime of your solar panel system.
- If you have SunPower-branded panels manufactured by Maxeon, we expect the product warranty to be honored by the original manufacturer. Additionally, EnPhase has communicated that they will continue to warranty coverage for your inverter. We anticipate that you – or Freedom Solar on your behalf – will be able to register your system for continued warranty coverage soon.
- Although we are pleased to hear these manufacturers plan to honor their product warranties, there is always a risk of coverage gaps. For example, SunPower’s warranty covered the cost of service-related visits, whereas these product manufacturer warranties may not. Freedom Solar is always here to provide service, and we are carefully considering how we can honor ongoing product warranties in the most cost-effective way for our homeowners.
- Finally, rest assured that Maxeon panel and EnPhase inverter technology and equipment are considered among the best in the industry and have proven to be of the highest quality, standing up to the test of time and degradation.
I have Mission Solar Panels. Will I be impacted by the SunPower bankruptcy?
- Not at all. Mission Solar is unrelated to SunPower. Your 25-year workmanship warranty from Freedom Solar and 25-year product warranty from Mission Solar will continue to be honored.
I have REC Solar Panels. Will I be impacted by the SunPower bankruptcy?
- We don’t believe so at this time. We have been assured by REC that they will honor the warranty as the original equipment manufacturer, but we are working to confirm this.
I have Waaree Solar Panels. Will I be impacted by the SunPower bankruptcy?
- If you purchased SunPower U-Series, manufactured by Waaree, your panels are covered by SunPower’s product and power warranty and Freedom Solar’s 25-year workmanship warranty.
- Your Freedom Solar workmanship warranty will continue to be honored, but, at this time, it is unclear whether SunPower or Waaree will honor the product and service warranties. We are actively looking into this for our customers.
I have Enphase Inverters. Will these be impacted by the SunPower bankruptcy?
- No, we don’t expect them to be impacted. Enphase has announced publicly that they will honor the terms of the product warranty for Enphase microinverters used in SunPower solar systems. You can read more about this here.
I have SunPower Monitoring (or PVS Monitoring). What happens to my production monitoring? Who will handle my production monitoring?
- At this time, it is not clear. SunPower has stated that it expects a resolution relating to its monitoring obligations via the bankruptcy process.
- We are actively working on a resolution to this issue for our customers, and will let you know as soon as we have more information.
SunPower’s press release mentions that Complete Solaria is buying certain SunPower assets – what does this mean?
- A solar installation company called Complete Solaria entered into an asset purchase agreement with SunPower to purchase certain of SunPower’s assets, including Blue Raven Solar, SunPower’s new homes business, and certain other investments.
- Other companies will have an opportunity to bid on these assets prior to the completion of that proposed sale.
Who is Complete Solaria?
- Complete Solaria is a solar installation company, like Freedom Solar Power.
Is Complete Solaria going to become our service provider?
- No, Freedom Solar will continue to be your service provider regardless of whether the Complete Solaria purchase is completed.
The SunPower bankruptcy announcement is a big deal to me – why is it taking so long to hear back from Freedom Solar Power on this?
- As you can imagine, our team is receiving a large number of calls related to the SunPower bankruptcy announcement. We are doing everything we can to respond to these inquiries in a timely manner, but our response times will likely be slower for a few days as we work to get back to our customers. We appreciate your patience with this matter and are grateful for your understanding.